SMS Terms of Service

By opting into SMS messaging from ForgeGuard IT (via website forms, in-person sign-ups, verbal consent during support calls, or other means), you agree to receive text messages from us at the phone number provided.

Message Types

You can expect to receive conversational and informational SMS messages, including:

• Security alerts and urgent notifications (e.g., critical patch requirements, ransomware threat warnings)
• Appointment reminders and scheduling confirmations for consultations or on-site support
• Service status updates and account notifications
• Responses to your inquiries or support requests
• Occasional educational tips related to cybersecurity and IT best practices

Message frequency may vary (typically low-volume, as-needed basis; no more than a few per month unless responding to your direct communication).

Important Information

• Message and data rates may apply (standard carrier rates; check with your provider).
• To opt out at any time, reply STOP to any message (or text STOP to our number). We will process your request immediately and send a confirmation.
• For assistance or questions about our SMS program, reply HELP or visit our website at https://forgeguardit.com/.
• Visit our Privacy Policy for details on how we handle your data.
• For full Terms of Service (including general service terms), visit https://forgeguardit.com/terms-and-conditions/.

We only send messages to individuals who have provided express consent. Consent is not required as a condition of purchasing goods or services. You may revoke consent at any time as described above. All messages comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

ForgeGuard IT reserves the right to modify these SMS Terms at any time. Changes will be posted on our website and/or notified via SMS/email at least 30 days in advance, where required.

Acceptance of Terms

By accessing forgeguardit.com or using ForgeGuard IT services, you agree to these Terms and Conditions. ForgeGuard IT is a Green County, Wisconsin-based IT services provider specializing in SOC 2 compliance and managed IT services.

Services

ForgeGuard IT provides a range of IT services, including but not limited to:

• Managed IT services
• SOC 2 compliance management
• Network management
• Cybersecurity solutions (including SentinelOne EDR)
• Productivity solutions (Microsoft 365)
• AI-enhanced support
• Business infrastructure setup

Service Level Agreements

We offer multiple service plans to meet the diverse needs of our clients, including Basic, Standard, and Premium options. Each plan provides different levels of support, response times, and features. For detailed information about our service plans, please contact our sales team.

Payment Terms

Our services are billed on a monthly or annual basis, with various payment options available. Payment is due upon invoice receipt. Discounts may be offered for annual contracts or early adopters. For specific details, please reach out to us directly.

Client Obligations

Clients are required to:

• Provide accurate and complete information
• Maintain the security of their credentials
• Report any issues or incidents promptly
• Comply with our acceptable use policies
• Maintain necessary infrastructure and software
• Follow recommended security guidelines

Intellectual Property

All materials, software, and content provided by ForgeGuard IT remain the property of ForgeGuard IT or its licensors. Clients are granted a limited, non-exclusive license to use the services for their intended purpose during the term of their agreement.

Limitation of Liability

ForgeGuard IT’s liability shall be limited to the amount paid for services in the previous 12 months and excludes indirect or consequential damages, subject to Wisconsin state laws.

Confidentiality

ForgeGuard IT is committed to maintaining the confidentiality of all client information, including business data, technical specifications, and security details. We implement strict security measures to protect this information.

Termination

Services may be terminated by either party with 30 days’ notice, or immediately for breach of terms, non-payment, or violation of acceptable use policies. Upon termination, ForgeGuard IT will handle client data in accordance with our data retention and deletion policies.

Compliance

We maintain SOC 2 compliance standards, industry best practices, regular security audits, and data protection measures. Clients may request documentation of our compliance upon request.

Modifications

ForgeGuard IT reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes via email or through our website at least 30 days before the changes take effect.

Contact Information

ForgeGuard IT is located in Green County, Wisconsin.

General Contact: contact@forgeguardit.com

Technical Support: support@forgeguardit.com

Phone: (608) 430-3717

Website: forgeguardit.com

Service Hours: Vary by plan (Basic: 9 AM–5 PM CT, Standard: 8 AM–8 PM CT, Premium: 24/7)

Governing Law

These terms are governed by Wisconsin state law, with jurisdiction in Green County, Wisconsin.